今こそ目指そう 新たな社会のクオリティ

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The 62th (2021) Quality Month Theme

Welcoming the Quality Month

Now is the time for a quality of new society

The worldwide spread of COVID-19 infection risk has drastically changed the nature of our society which we had taken for granted. Communication with customers and internal communication, the foundation of TQM, must now be rethought from the ground up. This will accelerate the transformation of the environment and business models of companies in Japan and overseas.

Quality control activities in Japan started with the improvement of the quality of products after the war, evolved to the quality of the process of creating products and services, the quality of their design and planning, and then to the quality of the corporate management that supports this evolution. Daily management that ensures things are done properly as a matter of course at the workplace, policy management to promote what needs to be done now throughout the organization, and many management techniques that support them were born in the evolution of quality control activities, leading to today’s TQM.

“Quality of society” that we focus on this time includes the UN SDG(Sustainable Development Goal) indicators and other initiatives that have already been launched by industries in Japan and overseas. However, given the rapid changes of the times, it is necessary to introduce the perspective and methods of TQM and to have activities to design quality for customers and companies, as well as society that encompasses SDGs, in an appropriate manner. Rethinking value creation for society, together with society, with society as the customer should lead to the enhancement of your corporate value. We hope that many of you will use this Quality Month as an opportunity to start a discussion on creating a quality of new society.
Hiroe Tsubaki
Director-General, The Institute of Statistical Mathematics
Chair, the 62nd Quality Month Committee